Eyebox allows product exchanges, but not refunds. Products can be exchanged for another product within 14 days of receipt of the shipment, under the following conditions:

• The product must be unused, undamaged and packed in the original packaging.
• The product must retain its original appearance.
• The buyer may not state the reasons for the replacement.

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In case of exchange for another product:

• If the product for which a replacement is requested is in stock, the replacement will be made.
• If the product is not available, another product can be selected with an appropriate surcharge or a refund of the price difference.

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EXCEPTIONS TO THE RIGHT TO REPLACEMENT
The buyer is not entitled to a replacement in the event of:

• Products that are not suitable for exchange due to hygiene or health reasons (e.g. panties, socks, boxers, etc.).
• Products damaged due to improper use.

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DELIVERY COSTS

• The cost of returning and sending a new product is 120 denars including VAT.
• The exception is if the buyer receives a defective, incorrect, or damaged product – in which case all costs are covered by Eyebox.

REPLACEMENT PROCEDURE

• Contact us at eyeboxmk@gmail.com or on one of our social media channels with a clear announcement of your replacement request.
• Send the product back in its original condition, packaging and with the factory tags.
• Once the product arrives and is determined to be in proper condition, we will send you the replacement product.

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NOTE
By confirming the order (clicking on the "CONFIRM" button), you agree to the exchange terms.